The art of conference calling... Wait, you didn't know it was an art? It's definitely a skill worth building if you're running a modern business and as much an art as any other form of presenting. Whether you want to blame it on technology and the Internet, the costs associated with flying, etc.,...

Most of the information people take in about their surroundings is visual. When someone is listening to learn more about you and your company, they're also closely observing your body language for even more clues. Are you conveying the message you really want to send?

Have you fallen prey to “the way we’ve always done it” at work? Did you know, though, that some of the most common business beliefs are being shattered by new research on how our minds and emotions function?

It’s truly fascinating how successful people approach problems. Where others see impenetrable barriers, they see challenges to embrace and obstacles to overcome.

In the past 30 years, I’ve given more than 3,000 speeches to audiences across the world. Presentations have been such a central part of my work that many who know me best have been surprised to learn how much anxiety they used to cause me. After my fourth root canal, my dentist pointed out that I...

When faced with setbacks and challenges, we’ve all received the well-meaning advice to “stay positive.” The greater the challenge, the more this glass-half-full wisdom can come across as Pollyannaish and unrealistic. It’s hard to find the motivation to focus on the positive when positivity seems...

There was once a time when every professional, no matter his or her industry, put on a suit each morning.

When emotional intelligence (EQ) first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70 per cent of the time. This anomaly threw a massive wrench into the broadly held assumption that IQ was the sole source...

Great leaders know that how they communicate is almost as important as what they communicate. They're constantly aware that everything they say will be taken to heart by their team, and that they'll be measured against their own words.

Have you noticed there are people who always seem to be more likable?