In interviewing hundreds of people, I’ve found that the way a candidate answers one key question tells me more about them than any other. I'll usually wait until the candidate has relaxed somewhat and begins to open up. Then, about halfway through the interview, I'll ask, "What has been a moment of...

The difference between success and failure in business usually comes down to one thing: good teamwork. If someone is going to be an employee, he or she needs to work well with me and other team members. For that reason, it's important to identify and hire based on the qualities that predict...

I have a serious issue with the term "soft skills." You know, those skills that the United States Department of Labor lists as Communication; Enthusiasm and Attitude; Teamwork; Networking; Problem Solving and Critical Thinking; and Professionalism. Every one of those skills is absolutely critical...

What’s the first thing you notice about a person? It’s generally their facial expression. And when you meet someone for the first time, you’re likely to remember if they greeted you with a big grin or a disappointing sulk. First impressions do matter, and your facial expressions can affect how...

While some people become frozen with fear or immobilized by their emotions, resilient people have a remarkable ability to tolerate distress. They face hard times – professional and personal – with determination to do their best and confidence they’ll be able to handle whatever life throws their way.

Conflict is a natural and inevitable part of being human. At home or in theworkplace, different opinions, perspectives, and values intersect to create interactions that are challenging and taxing to navigate, even at the highest levels ofleadership. For example, in a recent survey,CEOs rate...

Have you worked with or for a person with a strong leader-type personality? They’re adept in driving for results and measuring performance. They have no issue delivering hard feedback or making tough decisions. At times however, their sharp edge becomes a limitation. They haven’t spent much time...

We are the facilitators of our own creative evolution. – Bill Hicks

No one likes a show-off. Arrogance can push people away and make it difficult for others to like you. Having confidence is important to have, but being cocky can definitely get beneath people's skin.

I am not impressed by someone's ability to intimidate, cajole, persuade, manipulate, overpower or overwhelm others. No, what impresses me most are the people who have the ability to do these things, but who choose instead to let kindness lead them to success.