When emotional intelligence (EQ) first appeared to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70 per cent of the time. This anomaly threw a massive wrench into the broadly held assumption that IQ was the sole source...

Great leaders know that how they communicate is almost as important as what they communicate. They're constantly aware that everything they say will be taken to heart by their team, and that they'll be measured against their own words.

Have you noticed there are people who always seem to be more likable?

No matter how hard you work to gain respect at your workplace, seriously unprofessional body language can send much of your hard work out the window. In fact, in face-to-face communication, research shows that your words account for only 7% percent of your interaction — 38% is in your tone of...

Do you associate networking with shameless self-promotion and ‘more = more’? Does that make your stomach turn? Me too!

Recently I attended a training course in New York City and at the start of the course each of us introduced ourselves.

Conflict is a natural aspect of human interaction. Sooner or later, we all bump heads with someone in the workplace. Since productivity and employee morale are on the line when conflict becomes an issue in the workplace, it is imperative that leaders and managers quickly resolve the issue. This is...

“Are you a good team player?” I’m sure you’ve been asked that question in an interview before, and it’s highly likely you’ve posed it to someone else too. It has truly become one of those commonplace questions where the response “yes I am” is often delivered, as if on autopilot.

You have to say ‘yes’ to a lot of things throughout your day. You answer emails and questions, get roped into mandatory meetings, and need to pick up projects at the last minute in order to meet company deadlines. In some cases, you won’t have a choice about those new tasks that get added to your...

The next time an outstanding colleague on your team resigns or your fantastic mentor moves on to another role, think about how you can help them with testimonials. We often think about who will be our references and who can ultimately sing our praises to future employers, but we never think about...