How to Tackle Something You Have No Idea How to Do

My career has been filled with daunting tasks.

I graduated with a degree in the all-too-general category of business, which didn’t exactly prepare me for any one specific industry. So, when I settled into a career with a healthcare technology company—knowing absolutely nothing about healthcare or technology—I was faced with a tough gig.

My boss would pull me into her office and rush through my next assignment: “Listen, I need you to reconcile our 10 biggest clients’ lists of providers with their billing before we switch to the new accounting software.”

I’d nod and take notes, but inside, my stomach was turning over with a mixture of fear and frustration. I don’t even know where to start, I’d scowl. How does she expect me to do this?

But the thing is, regardless of whether you know how to do something or not, it’s part of your job to make sure it gets done. You won’t always be able to get formal company training, and often, your boss won’t be able to guide you through the task step-by-step; it’s up to you to figure out how to see it through.

After a good deal of frustration, I eventually learned how to take that completely overwhelmed feeling and turn it into something productive. Here’s how.

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